THE USEFUL DETAILS
A few good answers.
Everything from choosing a cover to caring for it.
Is the cushion insert included?
No. Every item is a cushion cover only. Inserts shown in images are used for styling.
What are the covers made from?
Our covers use 100% polyester velvet with a printed houndstooth front, a coordinating solid-color back, fine piping and a concealed bottom zipper.
Which size should I choose?
Square covers measure 18 × 18 in (approximately 46 × 46 cm). Lumbar covers measure 12 × 20 in (approximately 30 × 51 cm). Measure your existing insert before selecting a cover.
How do I care for my cover?
Remove the insert and close the zip. Gently hand wash in cold water with similar colors. Do not bleach, wring or tumble dry. Reshape and dry flat in shade; do not iron the velvet face. Check your product page for its care guidance.
Where do you deliver?
We deliver to the contiguous 48 United States and Washington, DC. Alaska, Hawaii, US territories, APO/FPO/DPO addresses and PO boxes are excluded.
What does delivery cost and how long does it take?
Shipping is free on all supported orders. Handling takes an estimated 1–2 business days; transit after dispatch takes 3–4 business days. The estimated total is 4–6 business days from the applicable processing start date, not a guaranteed arrival date.
What is the order cutoff?
7:00 PM at fixed GMT−06:00 (Central Standard Time), year-round; it does not change for daylight saving time. Orders after cutoff, on weekends or on US federal holidays start their handling calculation on the next business day.
Can I return a cover?
Request a return within 30 days of receipt by emailing [email protected] with your order number and reason. For change-of-mind returns, the cover must be unused, unwashed, in original condition and in original packaging. Obtain authorization before returning to our address in France.
Who pays return shipping?
We cover return shipping for our errors, damage or defects. Customers cover change-of-mind return shipping. There is no restocking fee. Ordinary original-condition requirements do not prevent a damage, defect or incorrect-item claim.
When are refunds processed?
Approved refunds are returned automatically to the original payment account within 10 calendar days.
How are payments and charges handled?
Review your purchase total before submitting payment. Payment is subject to successful processing and order acceptance. Shipping and tax charges are shown at checkout; tax is displayed as $0.00 without a claim of legal tax exemption.
How can I contact you?
Email [email protected] or use our Contact Us form. Include the relevant product or order details so we can help.
Need something else? Get in touch ↗