Who we are
sooulspace operates sooulspace.shop. Our address is 42 Allée De La Redoute, 59118 Wambrechies, France. For privacy questions or requests, contact [email protected].
Information you provide
Information you provide may include your name, email address, phone number, shipping and billing addresses, company name, order details, payment-related information and messages sent to customer support. Please provide only the information needed for your request.
Technical information
When you access the store, hosting infrastructure may process technical information such as an IP address, requested pages and browser information to deliver the website and support its operation and security.
How information is used
We use relevant information to respond to requests, process payments, fulfill and support orders, arrange delivery, manage returns and refunds, maintain transaction records and meet applicable legal obligations. Depending on the activity, processing may be necessary to perform a contract, comply with law, support legitimate business interests or act on consent where required.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. We may also disclose information when required by applicable law or to address a lawful request.
International processing
Our company is based in France and serves customers in the United States. Information may be processed in countries involved in providing the requested services. Where applicable, international transfers must follow the safeguards required by data protection law.
Keeping information
We keep information as needed for the purposes described in this policy and to meet applicable legal, accounting or dispute-related requirements. The appropriate period depends on the type of information and the purpose for which it is used.
Your choices and rights
Depending on applicable law, you may request access to, correction of, deletion of, restriction of or objection to processing of your personal information, and portability where applicable. Where processing relies on consent, you may withdraw it. Contact [email protected] to make a request. You may also raise a concern with an appropriate data protection authority, including the CNIL in France.
Browser storage
Our shopping cart is stored in your browser so it remains available after a refresh. See our Cookie Policy for details and how to clear it.
Policy changes
If our practices change, we will update this policy. Please review it when making a purchase or contacting us.
Contact: [email protected]